FAQs

Here are some Frequently Asked Questions to help you find quick answers and better understand how you can get involved.

Fundraising

How do I register to raise funds for Youth Off The Streets? 

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A fundraising event can be big, small, simple or challenging – with 10 friends or 100 friends. From home to work to school, you can host it anywhere. Fundraising includes everything from morning teas to running marathons. Every dollar raised makes a difference.    

You can register online for the following events and campaigns: 
  • Host your own event (Do It Yourself) 
  • Join an existing event 

How can I fundraise for Youth Off The Streets? 

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Fundraising for Youth Off The Streets can be a fun and rewarding way to make a life-changing difference to young Australians in need. To find out more, visit our Ways to Fundraise page, which outlines all the information you need to get started. You can also contact us at community@youthoffthestreets.com.au

How do I fundraise when participating in an event? 

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When registering, we'll give you tips and tools on how to maximise your fundraising. Once you've signed up, you will instantly receive your own personal fundraising link – share this far and wide through your networks, both in-person and through email and social media.

Don’t forget: some workplaces also have a Matched Giving program where your company will match the donations you receive. Have a chat to your Manager or HR representative to find out if your workplace can do this.

What fundraising resources and assets will I have access to? 

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Your fundraising page is your main tool for raising funds. Your page has social sharing buttons with suggested wording for your posts. When logged into your account, you can use our email template to ask for support from family and friends. 

Additionally, you'll have access to a range of social tiles, email signatures, posters and more to share with your networks. You can download these assets from our resource library here.

Can I use Facebook’s 'Fundraisers' option to promote my event?

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While raising funds through Facebook is an option, we recommend using the dedicated fundraising link we provide. This link is the most effective way to share your fundraiser with your friends and family and ensures that all donations are properly tracked and attributed to your total.

At this time, Youth Off The Streets does not have a direct partnership or communication with Facebook. Although donations made via Facebook do reach us, we aren’t notified when they arrive, which means we’re unable to reflect those contributions on your personal fundraising page.  

We truly appreciate your support and want to make sure your efforts are fully recognised – using the sharable link helps us do that. 

What if the date of my event changes? 

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Please contact our friendly Community Fundraising team by emailing  community@youthoffthestreets.com.au or calling (02) 9330 3500 to advise us of a change of date. This step is important, as it allows us to issue a new Authority to Fundraise with an updated date. This ensures everything is current and aligned with your fundraising efforts, helping us support you in the best way possible.  

Can I approach a Corporate Partner of Youth Off The Streets for additional support? 

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We’re incredibly grateful for the ongoing generosity of our partners who already support Youth Off The Streets throughout the year. Because they are approached frequently, we kindly ask that you refrain from contacting these organisations for financial sponsorship or prize donations. To help guide you, we’ve listed these valued partnerships on the Youth Off The Streets website.

Thank you for your understanding and for helping maintain these important relationships.

Do you have any tips to help with my fundraiser? 

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Yes, please visit our Fundraising tips and tools page.

Donations

Are donations tax deductible? 

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We’re so grateful for every contribution made to support children and young people. All donations over $2 are tax deductible and your donors will receive a tax receipt via email once their gifts are received.

Can people who donate get a tax-deductible receipt? 

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To help ensure transparency and compliance, here’s a quick guide to tax-deductible donations.  

Tax-deductible receipts can only be issued for donations where the donor does not receive a material benefit in return. This means we’re unable to provide tax-deductible receipts for contributions made through raffles, auctions or in exchange for goods, services or general sponsorship support.  

If someone generously provides a large cash sponsorship, you can provide them with a personal letter of thanks to acknowledge their contribution. Also, if you share their details with us after the event, we’ll send them an official letter of thanks once their funds have been received by Youth Off The Streets.

For online donations, tax receipts are automatically emailed to the donor using the email address provided when the donation is made.

How long will people be able to donate to my page after my event? 

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Your event fundraising page will be active for four weeks following the date of your event. If you believe you may receive donations exceeding this time, you can bank your funds and donate through our website or over the phone. We’d love to hear from you please give us a call on 1800 062 288.

General

Does Youth Off The Streets provide public liability insurance? 

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Youth Off The Streets is unable to provide public liability insurance for community fundraising events or coordinators of these events. We kindly ask that event organisers arrange this directly with the venue hosting the event.

We truly appreciate your efforts and commitment. We’re here to support you in any way we can throughout your fundraising journey.

Where does the raised money go? 

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The funds you raise play a vital role in supporting children and young people who are or are at risk of experiencing homelessness and other complex challenges.

Your efforts truly make a difference. Last year alone, 43,300 young people across Australia presented alone when seeking help at a homelessness service. Every dollar you raise helps provide the care, resources and opportunities young people need to build a brighter future.

I forgot my username and password. What should I do?

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Don’t worry, it happens to the best of us! Once you log in, you’ll see a prompt for if you’ve forgotten your details. If you click through, we’ll send you an email with a reminder of your username and a link to reset your password. 

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